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Dr. Ali Qassem Training Programmes
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Human Resource Management
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The Professional Secretary
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Dealing with Generation ‘Y’
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Performance Management Training Course
Partial Clients List
SMK kuhara - Tawau
Course Conceptual Overview
Course Outline
Maximum 40
Andragogy
Method
English, Arabic  & Bahasa Malaysia
Medium
Fee/Per Day
RM 5,000
USD  2,000
(Inside Malaysia)
(Outside Malaysia)
Organizations, profit or non-profit, are always aiming at creating satisfied external customers. However, there will be no satisfied external customers unless the organization performs according to the customers’ needs and expectation. This will not happen unless the employees, as well, perform according to the management plans, instructions, the needs, and the expectation of the external customers.

There will always be employees, who come to work late, go off early, run away too often, take long time in performing a task, use working time for personal matters, calling sick falsely, creating problems among colleagues, and participate largely in creating a toxic working environment. 

This course is designed so that participants will understand the key concepts of how to manage employees’ performance on a daily basis which is the key to obtain ultimate performance, productivity and higher Return On Investment.
·  Ice Breaking Session
·  Introduction
·  Personal Development Session
·  Communication
·  What is Performance Management
·  The Benefits of Performance Management
·  Theories and Methods on Performance Management
·  Potential Problems with Performance Management
·  The Real Reasons for Poor Performance
·  Motivation Theories & Practices
·  Feedback & Closing Session