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Key Performance Indicators (KPI) Training Course
Partial Clients List
SMK kuhara - Tawau
Course Conceptual Overview
Course Outline
Maximum 40
Andragogy
Method
English, Arabic  & Bahasa Malaysia
Medium
Fee/Per Day
RM 5,000
USD  2,000
(Inside Malaysia)
(Outside Malaysia)
The term KPI has become one of the most over-used and little understood terms in business development and management. KPIs are commonly used by an organization to evaluate its success or the success of a particular activity in which it is engaged. Sometimes success is defined in terms of making progress toward strategic goals, but often, success is simply the repeated achievement of some level of operational goal.

Accordingly, choosing the right KPIs is reliant upon having a good understanding of what is important to the organization. 'What is important' often depends on the department measuring the performance.

This course is designed so that participants will understand the 'WHATs' and 'HOWs' about Key Performance Indicators  (KPI).
·  Ice Breaking Session
·  Introduction
·  Personal Development Session
·  Communication
·  What is Performance Management
·  The Benefits of Performance Management
·  Theories and Methods on Performance Management
·  Potential Problems with Performance Management
·  The Real Reasons for Poor Performance
·  Performance-Based Management
·  Performance Improvement
·  Key Performance Indicators (KPI)
·  Developing Operational (KPI)s
·  Dynamics of (KPI)s
·  Managing the (KPI)s
·  Feedback & Closing Session