Participants
International Motivational Speaker & an HRD Consultant and Trainer
Copyright © Ali Qassem International
Motivational Speaker | Management Consultant | Training Provider
Motivational Speaker | Management Consultant | Training Provider
Dr. Ali Qassem Training Programmes
Human Resource Management
Hiring the Right People
Building Effective & Effecient Teams
Human Resource Development
Employees Motivation
Leading People For Results
Going The Extra Mile
Supervision, the Secret of High Performance
Performance Management
Understanding Key Performance Indicators
Stress & Anger Management
Conflict Management
Problem Solving and Decision Making
Leading Change & Change Management
Coping with Change
Appraisal; Happiness not a Threat
The Professional Secretary
Dealing with Difficult Employees
Dealing with Generation ‘Y’
Customers' Service Excellence
Filling your Business Pipeline - Sales programme
Hiring the Right People
Building Effective & Effecient Teams
Human Resource Development
Employees Motivation
Leading People For Results
Going The Extra Mile
Supervision, the Secret of High Performance
Performance Management
Understanding Key Performance Indicators
Stress & Anger Management
Conflict Management
Problem Solving and Decision Making
Leading Change & Change Management
Coping with Change
Appraisal; Happiness not a Threat
The Professional Secretary
Dealing with Difficult Employees
Dealing with Generation ‘Y’
Customers' Service Excellence
Filling your Business Pipeline - Sales programme
Going The Extra Mile
Building a Better You
Effective Communication
Priority Management
Get Hired
Career Planning & Management
Setting & Getting Your Goals
Building a Better You
Effective Communication
Priority Management
Get Hired
Career Planning & Management
Setting & Getting Your Goals
Tailor made keynotes speeches and programmes according to your organization's needs.
Customer Service Excellence Training Course
Partial Clients List
Course Conceptual Overview
Course Outline
Maximum 40
Andragogy
Method
English, Arabic & Bahasa Malaysia
Medium
Fee/Per Day
RM 5,000
USD 2,000
(Inside Malaysia)
(Outside Malaysia)
In this highly competitive economy, the most important key to succeed is customer service. In reality, there are no results within the organization; all results are on the outside. Results are produced by the customer who converts the costs and efforts into revenues and profit through his willingness to exchange his purchasing power for a product or service.
Regardless of the type, size or kind of a business, as an owner, manager, an executive, or an operative employee you have to provide an outstanding excellent service to your customers. Otherwise, you will be struggling to survive and will not stay long in the business.
The product or service that your company provide, every employee in the organization, the fund that you have invested, and the time your organization spend, are focusing in one objective; creating satisfied customers.
This training course is designed for business owners, managers, executives, supervisors, team leaders, and operational employees so they can understand the 'WHATs' and 'HOWs' about providing excellent customer service.
Regardless of the type, size or kind of a business, as an owner, manager, an executive, or an operative employee you have to provide an outstanding excellent service to your customers. Otherwise, you will be struggling to survive and will not stay long in the business.
The product or service that your company provide, every employee in the organization, the fund that you have invested, and the time your organization spend, are focusing in one objective; creating satisfied customers.
This training course is designed for business owners, managers, executives, supervisors, team leaders, and operational employees so they can understand the 'WHATs' and 'HOWs' about providing excellent customer service.
· Ice breaking session
· Introduction
· Personal Development
· Communication
· What Is Business?
· The Customer Is The Business
· Everything Begins With You
· PhD in Human Relations
· The Needs of the Customer
· Creating and Keeping Loyal Customers
· Feedback, and Closing session
· Introduction
· Personal Development
· Communication
· What Is Business?
· The Customer Is The Business
· Everything Begins With You
· PhD in Human Relations
· The Needs of the Customer
· Creating and Keeping Loyal Customers
· Feedback, and Closing session