International Motivational Speaker & an HRD Consultant and Trainer
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Motivational Speaker | Management Consultant | Training Provider
Dr. Ali Qassem Training Programmes
Tailor made keynotes speeches and programmes according to your organization's needs.
Conflict Management Training Course
Partial Clients List
Course Conceptual Overview
English, Arabic & Bahasa Malaysia
Researcher and author Dr. Kenneth Thomas and Professor Warren Schmidt, a professor emeritus at the University of Southern California and the University of California, Los Angeles, after their survey of managerial interests with respect to conflict, stated that managers spend at least 20 percent of their time dealing with conflict.
Most people have negative associations with conflict. We tend to think of conflict in terms of anger, hostility, violence, stress, and fear. This traditional view of conflict that prevailed in the past is no longer valid and does not fit reality. Today, conflict is seen as a natural occurrence, a natural part of life, and a normal outcome of human interaction. In other words, no matter how hard we try to avoid it, conflict enters our lives from time to time.
The manner in which a manager handles and deals with a conflict situation influences and determines whether the conflict has a positive or a negative impact on the individuals or groups involved and the organization.
This course is designed so that participants will understand the key concepts of managing conflict correctly in life in general and at the workplace in particular.
· Ice Breaking Session
· Personal Development Session
· Human Emotions
· The Causes of Conflict
· Conflict in the Workplace is Inevitable
· The Five Human Characteristics That Work
Against the Meeting of Minds.
· How Conflict Affects the Work Attitude and Mood
· Managing Conflicts
· Feedback & Closing Session